So, in this case, what we advise to do next will be to get in contact directly with Dell, to confirm which is the proper Nvidia graphics driver needed to install and also to verify that the latest BIOS version is currently installed in your system, or to gather the instructions o how to do that: I can see also that there are Nvidia graphics drivers available from Dell for your machine, based on that and the SSU report it seems that your laptop is working with a hybrid graphics configuration, using both Intel® and Nvidia graphics controllers. Please try a clean installation of that driver following the instructions in the link below, that should be the proper driver for your device tested and validated by Dell, once yo u get the chance, please let us know the results: I looked in Dell's website and the latest graphics driver available in there is version 27.20.100.9664, A09, released on for Windows* 11, since it was released prior to October 5, 2021, based on what you mentioned, it should work with no problems. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your platform. The problem can also happen at the end of installing the Intel Graphics Drivers which for that one, it can either go black and stay black or if I am lucky, it will go black for 5 seconds and then the cursor will show up and then I can see the entire desktop environment afterwards.Īlmighty1, Thank you very much for providing that information.īased on the information shown in the SSU document, we can confirm that the graphics driver version currently installed on your computer is version 30.0.100.9955 provided by Intel®, or as you just report the Microsoft driver version v30.0.100.9976. It happens at home since the computer has always been at the same exact location. Yes, there was no graphics problems at all with the same computer prior to Octoas Windows 11 22000.194 was already on the system since Septemas KB5005635. There were no recent hardware/software changes made besides installing Windows 11 and upgrading the graphics drivers. Just to confirm, up until October 5, 2021, there was no graphics problem at all with this same computer?ĭoes the problem happen at home or in the work environment?
In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:ĭid you make any recent hardware/software changes besides installing Windows 11 and upgrading the graphics drivers?
Thank you for posting in the Intel® Communities Support.
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